Please see the following details for any complaints you may wish to raise:

Hampden Agencies Limited

40 Gracechurch Street
London
EC3V 0BT

Email: [email protected]

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response.

Lloyd’s contact details are as follows:

Market Oversight Director
Lloyd’s
One Lime Street
London
EC3M 7HA

Email: oversight.framework@lloyds.com
Telephone: +44 (0)20 7327 5971
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/resources-and-services/make-a-complaint/agents-complaints-guidelines

If you are dissatisfied with the response from Lloyd’s you may be able to have your complaint determined under Lloyd's Arbitration Scheme for Members and Underwriting Agents (“LAS”).

The LAS provides a framework for the arbitration of disputes between members and their underwriting agents at Lloyd’s.

The LAS’s contact details are as follows:

Lloyd's Arbitration Scheme
Lloyd’s Legal Department
One Lime Street
London
EC3M 7HA

Hampden Risk Partners Syndicate 2689

40 Gracechurch Street
London
EC3V 0BT

Email: [email protected]

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN

Email: [email protected]
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: https://www.lloyds.com/resources-and-services/make-a-complaint/policyholder-complaint

Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: [email protected]
Telephone: +44 (0)300 123 9 123
Website: www.financial-ombudsman.org.uk