Answering some of the most frequently asked questions.
Every time you exchange one currency for another is a foreign exchange [FX] transaction.
By making an online payment or bank transfer to the account details we provide you with. You can trade first and pay by the settlement date, or deposit funds first and then use them to settle trades. You must send us the funds required to settle your trade. (Forward trades will typically require a 5-10% deposit, with the balance due on the settlement date.)
Certain currencies (GBP, Euros and USD for example) can be bought for immediate settlement/delivery = same day, or for the next working day. A Spot trade means the settlement and delivery date is two working days after the trade. A currency bought for delivery beyond two working days and up to two years is called a Forward contract. Forward contracts can be used to lock in an exchange rate today for a later date.
On receipt of cleared funds, payments are released to the beneficiary account details you have supplied. The funds will credit their account on the same day if in Western Europe or the US, and on the next working day for most other currencies/locations. Our payments team can advise you of what timings are possible for the currency you wish to purchase and send.
We enable you to access very competitive exchange rates which you wouldn’t normally be able to acquire yourself. This means you save money compared to who you might normally use to convert currencies and make international payments. Transparent pricing and fast settlements save you time and money. Say goodbye to bank charges, expensive currency accounts and poor exchange rates.
Setting up an account and having your own named currency account costs nothing. All costs are included in the exchange rate. The exchange rate you are offered compared to the live interbank rate is agreed when the account is set up. There are no further fees, commissions or payment fees unless previously agreed when your account is set up.
Yes we can. We have over 70 different currency accounts which we can receive funds into. You can also have an account in your own name if you expect to receive several payments from third parties and would like to use your name and account details on your invoices.
HampdenFX’s Payment and Foreign Currency Exchange Services are provided by The Currency Cloud Limited which is registered in England No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199)' The Currency Cloud is an FCA regulated entity who handle all your funds, manage all compliance and anti-money laundering requirements that regulate our business. Funds are safeguarded by The Currency Cloud at a credit institution.
Click on the relevant button on the HampdenFX homepage depending on the type of account you require.
We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process. That is you will receive acknowledgement of your complaint within 1 working day. We will then endeavour to resolve your complaint within 15 working days. If for reasons that will be given at the time this timeline isn’t possible we will give you a final response within 35 working days of your initial complaint. Please email: [email protected] or call 0207 863 6662.
We work with Currencycloud, who ultimately provides you with regulated Payments and E-money services. Currencycloud has certain obligations as a regulated financial services institution, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated Payments and E-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations. However, if for any reason your complaint regarding your Payments and E-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here.
The relevant authority who oversee our industry is the Financial Ombudsman Authority (FOS) who can be contacted if you are unsatisfied with the response provided for your complaint. Their contact details can be found here: Financial Ombudsman Service